Securus Technologies is one of the best communications and technology solution providers to the correctional centres in the United States. The private company is based in Dallas, Texas, and it offers hundreds of employment opportunities to individuals living in the country. At the moment, the facility supplies its products and services to more than two thousand correctional facilities in the United States.
The company has a reliable team of experts who have served in the competitive industry for a long time, and this is why it has registered a lot of growth over the years. These individuals are trained in the best universities, and they have worked in similar positions before. The president of the company Rick Smith has been influential in the growth of the company. Smith has been working for the company since 2008, and he has watched the institution became a leader.
Unlike most of its competitors, Securus Technologies understands the need for adequate communication to the individuals serving their sentences in the prisons. The company ensures that its prices are affordable to all its clients. The quality of the services and products from the company is very high, and this has earned it the respect of many customers all over the country. The private company is famed for the innovative video visitation product that it introduced last year.
Customers who have been working with the company say that the service has changed the lives significantly since it was introduced. The video visitation app allows families and friends of the inmates to connect and spend time with each other in a very secure and safe video messaging service. The introduction of the product has reduced the in person visits to prisons, giving the prison officers an easy time. Families and friends of the inmates do not have to waste time while waiting to see their loved ones.
Securus Technologies is a technology firm providing detainee communication solutions and correctional facility management systems. Securus was established in 1986 and is headquartered in Dallas, Texas. We have regional offices in Dallas and Georgia. We have undergone several restructuring rounds. We rebranded to Securus Technologies after the merger of Evercom Systems and T-Netix in 2004.
We have developed a radical growth plan. We have made numerous acquisitions buying technology companies in the inmate and correctional facility sectors to strengthen our product portfolio. The strategy has enabled us to become the top rated provider of civil and criminal justice systems. Some of the companies we have absorbed include Telerus, DirectHit Systems, JLG Technologies and Guarded Exchange. We serve over three thousand facilities.
We offer inmate communications, public safety products, facility and inmate monitoring, biometric analysis and data management solutions among others. We pride ourselves on having innovative solutions and introducing innovative products to correctional facilities segment. We were the first to control the use of contraband mobile phones in prisons. In addition, our wireless containment solution prevents unauthorized cell phones from connecting to mobile networks.
We are committed to serve and connect what matters. We enable inmates to communicate with their families and associates and those working within correctional facilities. Our technology is superior and constantly evolving to keep up with emerging trends in both the technology space and correctional facilities. Our full spectrum prison solutions are the best in the industry. We have extensively invested in technology and research and development efforts to ensure our customers receive the best service.
We have more than a hundred and forty patents with much more pending approval. We have field service teams positioned close to the facilities we serve. In addition, our comprehensive call center and customer care teams are available at all times throughout the year. We are committed to using technology to enhance public safety and prevent crimes. Our systems enable us to generate leads in open cases and solve pending crimes.
We recently published a small part of comments from our customers including facility officials and families of inmates. These observations demonstrate the effectiveness of our systems in keeping communities safe. We are particularly proud of our technology center based in Dallas. Come and see how we prevent and solve crimes. Our solutions enhance public safety and enable investigations and monitoring of activities in facilities.
We also provide incidence management and emergency response. Rick Smith, our CEO, recently announced a proposal to settle wrangles with our competitors. This will allow us to concentrate on the core business of delivering superior services to our customers. The proposal suggests a cessation of hostilities and a settlement of ongoing patent lawsuits. He is adamant the right thing is to focus on building products and technologies that affect the lives of communities, facilities, and families.
When you discover that there is a corrupt police office on the take, it can send shock waves through the entire agency. As a police officer, my job is not only to protect and serve the residents, it is to make sure that my fellow officers are safe as well. When you discover one of the people you trusted with your life is on the take, you really have to think twice about who you rely on in a dangerous situation.
I work in a very crowded and dangerous prison, and me and my fellow officers are outnumbered 4:1 on any given day. My job is checking visitors for contraband, because a knife, blade, or other weapon could be used on inmates or myself. Even more dangerous than the weapons are the drugs, because an inmate that is under the influence in combative and unruly. I have become very skilled at being able to stop these items from getting in the jail, but a recent wave of contraband found in cells had me very concerned.
Even though we tightened up the visitor inspections and handed down severe penalties to inmates, the trouble only escalated. It was around that time we had the Securus Technologies install a new inmate communication system. I was the first trained on the LBS software, and I put it to use that very first day.
When I began to pick up some very interesting conversations, I took it upon myself to pursue before even the other guards caught wind. What the LBS software was able to help me discover is that one of the new guards was taking bribes from a particular gang and allow them to easily smuggle in drugs, cellphones, and weapons. He put us all at risk, and today he shares a cell with the criminals he tried to help.